Privacy Policy

Effective Date: June 1st, 2025

Overview

Mochilists.com ("we", "us", or "our") provides infrastructure for Etsy store owners to securely deliver digital downloads to their customers. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, including our Admin Portal, Buyer Download Portal, and public-facing site.

  1. Information We Collect
    1. From Store Managers (Admins)
      • Authentication data via Firebase Auth (email, UID, display name if available)
      • Account and Store data that you provide (e.g. store name, custom banner)
      • Uploaded Files (Digital Products, Listings)
      • Usage Metrics (file storage usage, download counts)
    2. From Buyers (Customers)
      • Order Number input for download access
      • Temporary validation against Etsy API
      • Download logs (successful and failed attempts)
  2. How We Use Your Information
    • Authenticate and authorize access
    • Operate and maintain the Mochilists platform
    • Deliver verified download links to buyers
    • Log access for auditing and usage tracking
    • Improve and troubleshoot system performance
    We do not sell or share your personal information with third-party marketers.
  3. Data Storage and Security
    • Files stored securely in Google Cloud Storage
    • Data stored in Cloud SQL (PostgreSQL) with encryption
    • Firebase Auth for secure login/session management

    Audit logs and usage data are retained for operational integrity and potential future billing features.

  4. Sharing and Disclosure

    We only disclose information if:

    • Required by law
    • To enforce our Terms of Service
    • To prevent fraud or misuse
    • With your explicit consent

    We do not share user-uploaded files or buyer data with third-party services, except for Google Cloud and Etsy for core functionality.

  5. Your Rights and Choices

    Store Managers:

    • Update or delete your account
    • Remove uploaded files and branding
    • Request a data export by contacting support

    Buyers: Contact us to inquire about download records tied to your Order Numbers.

  6. Cookies and Tracking

    We use minimal cookies for session maintenance and download verification. No third-party advertising or tracking cookies are used.

  7. Children's Privacy

    Mochilists.com is not intended for children under 13. We do not knowingly collect data from children.

  8. Changes to This Policy

    We may update this Privacy Policy. Users will be notified through the admin portal. The “Effective Date” above will always indicate the latest version.

  9. Contact Us

    For questions, concerns, or data requests, contact:
    Team Mochi
    Email: [your contact email]
    Website: https://mochilists.com